Garment Issue Review Request

Report a damaged or missing item and our team will review it for you.

We review every concern about a damaged or missing garment. To look into yours properly, fill out the form and leave the item with our store team so we can inspect it in person. Once the review is complete, we’ll reach out with what we found and the next steps.

Before You Submit

A few things to know first:

Leave the garment with our team so we can inspect it
Don’t attempt any repairs or additional cleaning before the review
Processing times vary depending on the garment type and the issue
Submitting this form does not guarantee reimbursement or acceptance of liability
Our review follows the garment care policies in our Terms & Conditions

Submit Your Review Request

Customer Information

Name

Phone Number

Email Address

Order Information

Barcode Number

Look for a small white label with a barcode, usually on the left side of your garment. Enter the letters and numbers printed below the barcode.

Store Location

Date Item Was Picked Up

Date Issue Was Discovered

Upload Receipt Photo (optional)

Garment Information

Garment Type

Brand / Designer

Color

Material (optional)

Age

Condition prior to cleaning

Issue Details

Please describe the issue in detail. (optional)

Photos & Acknowledgement

Upload Photos (optional)

Photos help us review faster. If you can, include:

The full garment
A close-up of the issue
Your receipt or tag

I understand the garment must be inspected before any determination can be made and that submission of this form does not constitute acceptance of liability.

I acknowledge I have reviewed the garment care Terms & Conditions.